Request tracker
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COMMANDS Basic Queue: <name> Set new queue for the ticket Subject: <string> Set new subject to the given string Status: <status> Set new status, one of new, open, stalled, resolved, rejected or deleted Owner: <username> Set new owner using the given username Priority: <#> Set new priority to the given value FinalPriority: <#> Set new final priority to the given value Dates Set new date/timestamp, or 0 to unset: Due: <new timestamp> Starts: <new timestamp> Started: <new timestamp> Time Set new times to the given value in minutes. Note that on correspond/comment "TimeWorked" add time to the current value. TimeWorked: <minutes> TimeEstimated: <minutes> TimeLeft: <minutes> Watchers Manage watchers: requestors, ccs and admin ccs. This commands can be used several times and/or with "Add" and "Del" prefixes, for example "Requestor" comand set requestor(s) and the current requestors would be deleted, but "AddRequestor" command adds to the current list. Requestor: <address> Set requestor(s) using the email address AddRequestor: <address> Add new requestor using the email address DelRequestor: <address> Remove email address as requestor Cc: <address> Set Cc watcher(s) using the email address AddCc: <address> Add new Cc watcher using the email address DelCc: <address> Remove email address as Cc watcher AdminCc: <address> Set AdminCc watcher(s) using the email address AddAdminCc: <address> Add new AdminCc watcher using the email address DelAdminCc: <address> Remove email address as AdminCc watcher Links Manage links. These commands are also could be used several times in one message. DependsOn: <ticket id> DependedOnBy: <ticket id> RefersTo: <ticket id> ReferredToBy: <ticket id> Members: <ticket id> MemberOf: <ticket id> Custom field values Manage custom field values. Could be used multiple times. CustomField.{CFName}: <custom field value> AddCustomField.{CFName}: <custom field value> DelCustomField.{CFName}: <custom field value> Short forms: CF.{CFName}: <custom field value> AddCF.{CFName}: <custom field value> DelCF.{CFName}: <custom field value>
For example, to disown a ticket and reset it as new, send an email to RT (comment or correspond) with the first two lines:
Owner: Nobody Status: New Not it!