Subject: Fwd: real tech support

From: Donald G. York

Submitted: Tue, 4 Dec 2001 21:23:15 -0500

Message number: 532 (previous: 531, next: 533 up: Index)

As many of you know, I run a program in my Chicago neighborhood to 
put computers in public schools. System maintenance is a bear. 
Thought some of you might appreciate these "bug" reports. (Bruce, if 
your staff is not on apo35-general, pass it on.


>Date: Tue, 04 Dec 2001 10:58:37 -0600
>From: Benjamin Lorch <ben@walrus.uchicago.edu>
>Organization: CUIP
>X-Accept-Language: en
>To: Don York <don@oddjob.uchicago.edu>,
>    Duel Richardson <d-richardson@uchicago.edu>,
>    Mitchell Marks <mitchell@walrus.uchicago.edu>, tra@walrus.uchicago.edu,
>    nsp-tech@walrus.uchicago.edu,
>    "Craig A. Cunningham" <c-cunningham@uchicago.edu>
>Subject: real tech support
>
>
>Hello All,
>
>This eminds me a little of our tech support efforts in the schools.
>
>Enjoy!
>
>
>Subject:Fly Quantas!
>
>
>Aircraft Maintenance Problems and Solutions: Never let it be said that
>ground crews and engineers lack a sense of humor. Here are some actual
>logged maintenance complaints and problems, known as "squawks,"
>submitted
>by QUANTAS pilots and the solution recorded by maintenance engineers.
>
>
>
>By the way Quantas is the only major airline that has never had a fatal
>accident.
>
>P = The problem logged by the pilot.
>S = The solution and action taken by the en
>
>
>P: Left inside main tire almost needs replacement.
>S: Almost replaced left inside main tire.
>
>
>P: Test flight OK, except autoland very rough.
>S: Autoland not installed on this aircraft.
>
>
>P: No. 2 propeller seeping prop fluid.
>S: No. 2 propeller seepage normal. Nos. 1, 3 and 4 propellers lack
>normal
>seepage.
>
>
>P: Something loose in cockpit.
>S: Something tightened in cockpit.
>
>
>P: Dead bugs on windshield.
>S: Live bugs on backorder.
>
>
>P: Autopilot in altitude-hold mode produces a 200-fpm descent.
>S: Cannot reproduce problem on ground.
>
>
>P: Evidence of leak on right main landing gear
>S: Evidence removed.
>
>
>P: DME volume unbelievably loud.
>S: DME volume set to more believable level.
>
>
>P: Friction locks cause throttle levers tostick
>S: That's what they're there for!
>
>
>P: IFF inoperative.
>S: IFF always inoperative in OFF mode.
>
>
>P: Suspected crack in windscreen.
>S: Suspect you're right.
>
>
>P: Number 3 engine missing.
>S: Engine found on right wing after brief search.
>
>P: Aircraft handles funny.
>S: Aircraft warned to straighten up, fly right, and be serious.
>
>
>P: Target radar hums.
>S: Reprogrammed target radar with words.
>
>
>P: Mouse in cockpit.
>S: Cat installed.
>
>
>
>
>
>
>--
>
>Benjamin Lorch
>Coordinator, CUIP
>Chicago Public Schools/University of Chicago Internet Project
>Vox 773.834.2159
>Fax 773.702.8212

-- 
Dr. Donald G. York
Horace B. Horton Professor of Astronomy and Astrophysics

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